Since the first day I had my Streamyx (a.k.a. Screamyx), I had made countless of complaint calls to their Technical. I’m paying RM 88 for a 300+ kilobits per second of download. We don’t need a calculator to realised that I’m overpaying for the service I’m getting. Just for your information to those who don’t know; RM 77/66/44 (USD 21/18/12) for 512 kbps, RM 20+ (USD 5.50+) for 384 kbps. RM 44 with first 60 hours of usage, additional usage at 1 cents per minute afterward and RM 20 for first 10 hours and 5 cents per minute. What the fxck@? I’m supposed to get 1024 kbps of download. I don’t mind if you give me less than that but 300 kbps?!?!?
Well, that was August last year. Recently, I noticed my downloads are crawling instead of usual “jogging” (our broadband’s not yet a “sprinting” or “running” yet, mind you!). Just an hour ago, I’ve made a call (again?) to them, reporting this. After those previous countless of calls, I’m smarter. Did every troubleshooting that they might ask me to do. After that, as usual, gave this girl my ID, name, phone number, etc. then tell her my problem. Just before she ask me about the troubleshooting, I quickly shoot, “I’ve done all the necessary troubleshooting” and she thought I was bluffing her! “What troubleshooting that you did?” Told her loh.. Off modem, unplug cable, power, plug it back, switch on then make a direct connection.
…
I’m so, so, so pissed off but I felt like laughing.. XD
She directed to Start > Control Panel > bla, bla, bla to make a new manual dialer. I told her that I already had one and she just continued, “Choose the first one, click Next…”
Bleh~ I just followed lah. Malas..
30 minutes later, after all those ridiculous and she-thought-I-don’t-know troubleshooting, the most exciting part………………………… I’m still getting 340 kbps of download! I really wanna LOL~
See, told you.. They just don’t like to listen…
Haih~ God bless..
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