Technical Support

I hate technical support.. the job.
I salute technical support.. the people.

It is part of my job function to help and guide my clients on certain things. I wouldn't want to tell you what am I doing exactly. Sorry for being so secretive. It's P&C. Hee..

It is a project that I am handling which involves some technical things. It gave a lot of troubles to my client.. and also to me. I had been receiving calls from them for 2 days straight. E-mail messages had been flying between both parties. The problem: the solution we offered does not meet the client's requirements. This is when I understand why SDLC is so important and lecturers had been emphasizing this so much.

All I was doing.. apologising, repeatly, everytime I picked up the phone. At the end, we had to revert everything back to its previous state and the client had to consult its previous supplier. If you ask me, I'd put 99% blame on my boss. He made assumption too soon. I'd say he is a very self-centered bloody salesman who knows nothing about IT and yet is in IT business. He never listen when people are explaining to him.. technically. Back to topic. He should at least enquire about the client's current infrastructures and their network configuration before jumping into conclusion.

When everything was set and running, clients.. at the end, are yelling at us and NOT him. The most thing that he's most capable of - praise (aka shine their shoes) the clients and then call them fuckers or bitches behind their back. I was so frustrated that I had to go all the way to their office in Kota Kemuning. For what? Just for show, that we did try to solve the problem when we are very certain that everything will be revert back to previous state.

That's why I hate salesman!