Bad Pre-Holiday

Work when New Year is approaching is kinda great. I am able to catch a few episodes of Heroes and slacking around the office. Everyone were so free and walking around the office. Too bad my morning was spoilt by a brainless Singaporean. He doesn't even know what is the meaning of "preloaded". I heard that he called earlier and got one of our newbie. He held on the line for 45 minutes and refused to hang up just for a small matter.

He complained that the new laptop he received was installed with the wrong operating system. It has Windows Vista instead of Windows XP. So, checked his call history and no ticket was raised for new PC installation. Told him that Vista was preloaded in every new laptop purchased and HP/Agilent image will be installed after he raised a ticket for it. He said HP services sucks and don't care if it's HP/Agilent's policy and insisted to speak with the manager. I passed the call to one of the CLM girl. Poor her. ^^ My AM team lead came and asked us if we wanna escalate him. We went "Banzai!" To compensate the bad morning. I had KFC for lunch with a bunch of agents.

Continued with my Heroes after lunch and people are still free to walk around. Each and everyone came to my place always asked me the same question - "What are you watching?" So, I came up with this great idea..

Great idea, huh? =D